Shipping policy
Welcome to our store! We strive to ensure that your cat’s new home is delivered quickly, safely, and conveniently.
1. Delivery Area
We deliver across the United Kingdom. At this time, international shipping is not available.
2. Delivery Times
• Standard Delivery: 3–5 working days
• Express Delivery: 1–2 working days (available for an additional fee)
Delivery times start from the moment your payment is confirmed and your order is processed. Please note that public holidays and peak seasons may slightly increase delivery times.
3. Delivery Costs
• Standard Delivery: £4.99
• Free delivery for orders over £50
• Express Delivery: £9.99
Delivery costs are shown at checkout before you confirm your order.
4. Packaging
Your cat house will be carefully packaged to prevent any damage during transit. We use eco-friendly materials, taking care of both the environment and your pet’s comfort.
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number so you can check the status of your delivery at any time.
6. Delivery Issues
If your order is delayed, damaged, or lost, please contact our customer support at jonesbillielouiseltd@outlook.com. We will resolve any issues promptly so your cat can enjoy their new home as soon as possible.